PREAMBLE

The www.keris-artshop.com website is published by the Ker IS company, whose head office is situated at La Rompardais, 22130 Pléven, FRANCE and is registered at the Chamber of Trade of Dinan, France, under reference 438441321.

These general conditions of sale define the rights and obligations of both parties in respect of transactions carried out via the www.keris-artshop.com website. They regulate each stage of the placing and follow-up of all orders made by customers.

Articles may be shipped both within France and worldwide. These conditions refer only to natural persons of at least eighteen years old having legal capacity to enter into a contract, and who are not traders.

Please note that these general conditions of sale may be printed or saved.

Ker IS reserves the right to modify at any time these general conditions of sale. In case of modification, the general conditions of sale in force at the date on which the orders are placed will be applied.

The last date of modification of these general conditions of sale is indicated below.


ORDERS

Orders may only be recorded on the www.keris-artshop.com website after identification by a valid e-mail address and password. Passwords must be created by customers after completing their first order form.

Orders may be made on-line in accordance with the product references indicated on the website.

As a rule, information regarding product availability is given when the order is placed. In exceptional cases, certain products may be temporarily unavailable after validation of the order. In this event, www.keris-artshop.com will inform customers as soon as possible (at the latest within one working week) by regular mail or by e-mail of their right either to cancel their order, or to accept late delivery, the likely delay being specified.

Orders become firm and binding after validation of payment.

After validation of orders, customers are sent confirmation of registration of the order by e-mail, together with details of the articles ordered and the delivery address.

All prices are inclusive of tax and expressed in euros. Ker IS reserves the right to modify prices in case of cost increases, notably of the rate of VAT, and in obvious cases of error of pricing. Products will be invoiced on the basis of prices given at the placing of the order.

All orders are subject to postage and packing charges which shall be borne by the purchaser. The total amount due is specified on the order form before final validation.


PAYMENT

Orders may be settled as follows :

- by bank card via the secure payment system SSL PAYPAL
Ker IS accepts French bank cards bearing the CB sign and international cards bearing the VISA or MASTERCARD sign.

- by cheque  (drawn only on French banks or the French Postal Bank), made out to Ker IS, and accompanied by the reference number of the order, sent to the following address :
Ker IS - Service Facturation, 12 route de Montussan, 33370 Yvrac, FRANCE.

- by bank transfer to the BNP Paribas bank under the following references :
Bank n° : 30004
Branch n° : 1284
Account n° : 00010076534
Key : 60
IBAN code: FR76 3000 4012 8400 0100 7653 460

- by money order made out to Ker IS.

All payments made by mail must be sent to : Ker IS - Service Facturation, 12 route de Montussan, 33370 Yvrac, FRANCE.
Orders will be dispatched only after payment has been made in full.


SECURITY

All data concerning payments are transmitted encrypted under the SSL protocol between the purchaser’s computer and the secure PAYPAL payment system. The PAYPAL Company has sole access to the decoding key enabling the data to be read and orders to be processed.

Transactions are in secure mode when a padlock appears at the bottom right corner of the computer screen, and when the site address figuring in the address bar of the navigator begins with https://.

In case of unauthorized use of their account, purchasers should contact PAYPAL.
The PAYPAL Company will takes steps to deal with this matter and will indicate the procedures to follow. Except in cases of fault or negligence on their part, purchasers shall not be responsible for the consequences of unauthorized use.

The www.keris-artshop.com website has strictly no access to this information and consequently, the Ker IS company shall not be held responsible for any problems arising from the use of the PAYPAL security system.


DELIVERY

Ker IS uses the French Post Office “Colissimo” delivery service (registered delivery). Postal charges are calculated on the basis of the going rate at the date of the placing of the order, according to the weight of the parcel and the delivery address.

Estimated delivery times are as follows :

For Metropolitan France, Monaco and Andorra :  “Colissimo” registered delivery within 48h or 2 working days*

For French overseas territories:  “Colissimo” registered delivery within 5 to 7 working days*

For the European Union, Switzerland and Norway:  “Colissimo” registered delivery within 7 working days*

For Eastern Europe (except the European Union) and the Maghreb countries : “Colissimo” registered delivery within 7 working  days*

For the United States, Canada, Africa (other than the Maghreb countries) and the Middle-East: “Colissimo” registered delivery within 7 working days*

* Estimated average time.


RIGHT OF RETRACTION / RETURNS

Any article which does not give entire satisfaction shall be exchanged or refunded by Ker IS within 15 days after home delivery or withdrawal of the parcel. This guarantee does not extend to personalized or specially ordered articles.

Returned articles that are unpacked, incomplete, damaged, or soiled by customers will not be accepted. Articles may be returned by post at customers’ expense to the following address :

Ker IS SAV, 12 route de Montussan, 33370 Yvrac, FRANCE.

In the case of abnormal or unwarranted return of goods,  Ker IS reserves the right to refuse further orders.


WARRANTY

LEGAL GUARANTEES

In addition to its commercial guarantee, and in accordance with current legislation, Ker IS is committed to respecting its obligations regarding the warranty on articles sold on its site, as indicated in the following extracts from the Consumer and Civil Codes.

The seller shall provide goods which are in conformity with the contract and is responsible for any defects arising from packaging.

       Consumer Code  - article L211-4

To be in conformity with the contract, goods must :

1. be fit for the purpose generally expected of similar goods and, if necessary :
- conform to the description given by the seller.  Customers should note that colours may be slightly different to those shown on the website pages.
- possess the qualities that customers can legitimately expect, given the public statements made by the seller.

or

2. possess the characteristics defined by mutual agreement between the parties, or be fit for  any special use intended by the purchaser, brought to the attention of the seller and accepted by him.

       Consumer Code  - article L211-5

All claims relating to the non-conformity of articles must be made within two years of the delivery date of the goods.

       Consumer Code – article L211-12

The seller is responsible for all latent defects of the purchased articles which render them unsuitable for their intended use, or which debase their use to such an extent that the purchaser would not have acquired them, or would have offered a lower price for them, had the purchaser been aware of such defects.

        Civil code article 1641

All claims arising from latent defects must be made by the purchaser within two years of the discovery of such defects.


PERSONAL INFORMATION AND PROTECTION OF PERSONAL DATA

Ker IS is committed to the protection of the privacy of persons using its website and the confidentiality of all information provided. All information and data requested by Ker IS are necessary for the registration and follow-up of customers’ orders, for the commercial management and marketing of their files and to  improve the quality of customer relations.

Information and data are also retained for security reasons, in accordance with legal requirements and to enable us to improve and personalise the services on offer and the information sent to customers.

In accordance with current legislation in respect of data-processing and civil liberties, customers have of a right of access, correction, and opposition to the processing of their personal data. To exercise this right, customers should write us on-line (contact@keris-artshop.com) or by mail to Ker IS, 12 route de Montussan, 33370 Yvrac, FRANCE, indicating their name, first name, e-mail address and, if possible, their customer reference.

Data may be processed in countries outside of the European Union.

Depending on the options chosen during the setting-up or consultation of your account, customers may receive offers from our company as indicated when creating the account. Customers may indicate at any time that they no longer wish to receive information on such offers.

Our website is also designed to be particularly attentive to the needs of our customers. For this reason, the website uses cookies. Cookies give us information about customer visits to our website. The cookies are used by www.keris-artshop.com are intended solely for the purpose of improving personal service to our customers.


INTELLECTUAL PROPERTY

The use of the www.keris-artshop.com website is strictly reserved for personal use. All trade-marks, texts, comments, works, illustrations and images, whether visual or sound, figuring on the Ker IS website are protected by the laws governing copyright, registered trade-marks, patents, and image rights.

They are the full and entire property of Ker IS or its partners.

Any reproduction or representation, whether wholly or partially, constitutes an act of infringement of copyright, which may lead to civil or penal action being taken against the perpetrators.

The act of attaching a hypertext link to the Ker IS website, by using the technique known as framing or deep linking, is strictly prohibited.

All reproduction, whether in part or in full, of the  Ker IS catalogue is strictly prohibited.


RESPONSIBILITY

Ker IS is responsible for carrying out its obligations arising from contracts entered into via a remote site, whether these obligations concern Ker IS itself or other operators, without prejudice to its right of recourse against the latter.

However, the responsibility of Ker IS may be wholly or partially lifted where proof can be brought that non-execution or faulty execution of the contract is attributable either to the consumer, or to an unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.


APPLICABLE LAW

In case of dispute, an amicable arrangement shall be sought before any recourse to justice.

All relations arising from connection to and/or the use of this website are subject to French law.

In case of dispute, the competent court shall be that whose jurisdiction covers the domicile of the defendant or, if the defendant so chooses, the court whose jurisdiction covers the place of effective delivery of the product.



Last updating of these general conditions of sale : October 2007